Burning Bridges

FAQ

Where is my stuff?

We aim to print and pack within 2 days and deliver within 14 working days from despatch. Our hub is based in Canterbury in the UK. 

We use APC and DHL for couriers - They have tracking as standard but many tracking notifications go straight to your spam folder, please check before messaging us. 

For support : customer.service@sickbicycle.co

 

 

Oh No! this doesnt fit!

Contact customer services and arrange a return and swap out. Mistakes happen. We want you to be comfortable on your bike or in your garment. 

 

 

Is next day delivery available?

Some items are held in stock and you can choose next day delivery from the dropdown. Needless to say; custom orders like frames are not!

 

  

Warranty 

All frames come with a full lifetime warranty for the original owner for manufacturing defects; subject to registration and terms and conditions.

Not registered? Not covered. Please register!

 Please contact us for a copy if you have lost yours. 

We don't replace your frame if you break it through accident or misuse or damage in a crash. Mountain biking is inherently dangerous. Make a mistake, deal with it, but still contact us and see if we can help with a discounted replacement. 

Full Warranty Details Here

 

Where and how is your clothing made?

Clothing marked as 'Handmade by Sick' are screen printed by Jordan and Jess in their workshop in Sussex. 

All other products are manufactured offshore in Los Angeles, Baltimore and Riga.

We do not keep a stock level of items, and print to order in small batches. This minimizes waste and allows us to keep our prices competitive.

We do not buy any sweatshop labour products. Most of our garments are made of American cotton in the USA. We print the country of providence inside the neck. 

 

Who makes your bikes?

We have partner manufacturers in the UK, Taiwan, China and Peru. 

All our frames are made in safe, humane conditions, we have a careful supply chain that minimizes waste and pollution.

We even have an enviromental officer, his name is Jake and he will talk to you literally forever about it. 

 

 

Taxes and Imports on frames.

When importing our frames in to your country you may be subjected to taxation and other fees set by the country. Please email before you buy. As above, out of our hands. We play by the book, we won't mark an item as a gift.

 

Sponsorship. 

Don't wanna be mean, but, if we wanted to sponsor you, we would have contacted you. If you want to still persist, send us your race results (we can check them so don't be like that wasteman who lied to us and was garbage), a link to some video content, your instagram and social media and your CV.

We have a full team. We are unlikely to be interested. If you really want to support us, dondo email. 

 

Ambassador Scheme

We don't have one. We are a very small brand and can't give away products. So if you see someone with our products, they paid for them, good, honest and proper!

 

Charity

For every shirt we sell in 2018 we plant a tree and provide 1 meal for a child. We don't shout about it because its just something we do. We support the Eden Reforestation Project and Marys Meals. As such we do not sponsor, promote or endorse any other charity.